managing your accounts
stopping payment on a direct debit

HOW TO STOP PAYMENT ON A DIRECT DEBIT

STOPPING OR LIMITING PAYMENT ON A DIRECT DEBIT

STOPPING PAYMENT

You can stop payment on:

  • A single direct debit
  • A series of direct debits (all direct debits relating to a contract signed with one beneficiary)
  • All direct debits to one beneficiary
  • All direct debits on one account


Stopping payment

Important: you will need your customer number and PIN code.

Please note:
Two files will be created when a stop payment order involves two beneficiaries (except when only one file is created stopping all direct debits from the account).

LIMITING THE PAYMENT AMOUNT AND/OR FREQUENCY OF:

  • A single direct debit
  • A series of direct debits (all direct debits relating to a contract signed with one beneficiary)
  • All direct debits to one beneficiary

HOW?

You can stop payment:

  • Directly online by clicking on the "Stop Payment" button (you will need your customer number and PIN code)
  • With the Customer Service Center for a stop payment order or request for reimbursement
  • At your BNP Paribas branch: you can go to your branch in person, or contact it via phone, mail or fax

You can limit direct debit payments only with your BNP Paribas branch by going there in person or contacting it via phone, mail or fax.

WHAT INFORMATION MUST BE PROVIDED?

For both stop payment orders and limits:

  • The number of the account subject to direct debit
  • The SEPA Creditor Username (ICS) (appearing on your account statement if a SEPA direct debit has already been made)
  • The reason
  • The due date or due date range of the direct debit
  • The amount or a range of amounts
  • The SEPA direct debit Unique Authorization Reference (optional)

STOP PAYMENT ORDER TIME LIMIT

The bank must receive the order to stop or limit payment on a direct debit by the day before it is due, at the latest.

HOW TO REQUEST "REIMBURSEMENT" OF A SEPA DIRECT DEBIT ALREADY WITHDRAWN FROM YOUR ACCOUNT

You can contest an authorized direct debit within 8 weeks starting from the date the account was debited or within 13 months for an unauthorized direct debit (no authorization signature). In the second case, the beneficiary has the burden of proof of the direct debit authorization validity.

In every case, we strongly advise you to inform your beneficiary.

In order to obtain reimbursement, you must provide a request in writing to your branch.

Please note:
Partial rejections are not possible: the amount of the direct debit withdrawn will be credited to your account, regardless of the reason. You can also contest the validity of a TIP (interbank payment order) transaction after the fact.

FIND OUT MORE ABOUT OUR ONLINE SERVICES

Discover all the transactions you can carry out remotely by referring to our Online Services Guide.

Have a question?

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For assistance or to make a claim/contest a charge, your advisor can be reached on their direct line (a standard rate call).