managing your accounts
secure online payments

SECURE YOUR ONLINE PAYMENTS

THE PRINCIPLE OF SECURE ONLINE PAYMENT

BNP Paribas uses an online payment monitoring system in order to protect you when you make purchases with your debit card online. This feature is entirely free of charge. We invite you to read the explanations, below, so you can use it to its full potential.

This feature relies on Verified by Visa/MasterCard SecureCode, the two international programs BNP Paribas uses to protect you against the fraudulent use of your debit card.

The principle is simple: when you make a payment, after having entered your usual payment information, you will identify yourself as the debit card's holder by entering a code received by SMS featuring the BNP Paribas and Verified by Visa/MasterCard SecureCode logos.

Verifed visa

You will be prompted to use this feature each time you make a purchase from an online merchant participating in this program.

Did you know...?

This monitoring system affects all BNP Paribas payment cards.

HOW DOES IT WORK?

PRACTICAL AUTHENTIFICATION METHODS

When you make a purchase online from a participating merchant, you will make your payment in two steps:

  1. As usual, you will enter your debit card number, its expiration date and the 3-digit CVV number on the back of the card
  2. On a new page, you will also enter the unique code you received by SMS when you make the transaction
Verifed visa
Verifed visa

Please confirm that the 4 digits in the "Phone Number" line match up with the last 4 digits of your phone number.

If they do not, you must update your phone number by clicking on: Manage your mobile phone number, or by contacting your manager by phone at 0 820 820 007 (€0.12/min., including taxes).

BLOCKED CARD

Once authentification becomes compulsory, if you enter your PIN code incorrectly (three incorrect attempts), a message will inform you that your card can no longer be used with any online merchants participating in this program.

If this occurs, you can call 01 40 14 00 11, available from 9 am to 9 pm, 7 days a week.

Verifed visa

Please note

Your card will only be blocked on the websites of merchants participating in Verified by Visa/MasterCard SecureCode. You can still make purchases in stores or on any other websites, and make withdrawals.

UPDATE YOUR MOBILE PHONE NUMBER

We invite you to update your mobile phone number so you can securely make purchases online and carry out certain transactions on mabanque.bnpparibas (adding a beneficiary for an external transfer).

Manage your mobile phone number

Have a question?

Our advisors are here to assist you.


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For assistance or to make a claim/contest a charge, your advisor can be reached on their direct line (a standard rate call).