managing your accounts
stopping payment check

STOPPING PAYMENT ON A CHECK

Practical terms and conditions

In the event that a check (or even your checkbook) is lost or stolen, you should stop the payment with your bank as soon as possible in order to avoid the consequences of a fraudulent payment.

WHO CAN STOP A PAYMENT?

The account holder, the co-holder or an agent may stop payment on a check.

TYPES OF STOP PAYMENT ORDERS

You can stop payment on:

  • Blank checks, whether or not you know the exact check numbers on which to stop payment
  • Written checks, with information included (payee, amount in numbers and letters, date, drawer's signature, etc.)

REASONS TO STOP PAYMENT

Loss and theft are the only accepted reasons for stopping payment on blank checks.

The accepted reasons for stopping payment on written checks are loss, theft, fraudulent use and the receivership or court-ordered liquidation of the payee.

Fraudulent use is understood as the conscious falsification or fraudulent use of checks (unless this occurs after loss or theft).

Please note
No other reason for stopping payment (for example, a lawsuit) may be accepted under any circumstances.

HOW CAN I STOP PAYMENT ON A CHECK?

You must notify your branch as soon as possible or call the National Check Loss or Theft Call Center at 08 92 68 32 08 (€0.337/min. from a landline in Metropolitan France), available 24/7. This institution will record your stop payment order within 48 hours, during which you will confirm it with your branch.

Any stop payment order must be confirmed in writing and include the reason for stopping payment.

You can stop payment on a check:

  • Directly online on mabanque.bnpparibas
  • At any BNP Paribas branch: you can go to the branch in person or contact your branch via phone, mail or fax
  • With the Customer Service Center at +33 (0)1 57 08 22 00. For any claim or dispute regarding the performance of the contract, you can contact your branch advisor on their direct line (standard rates apply)
  • With the BNP Paribas Security Plus help desk: this service is intended only for insured individuals with this contract. If you hold checkbooks with other banking establishments, this service will charge a fee to alert them. In any case, you must report your stop payment to your other banks.


Stopping payment

Stop payment on a check free of charge online.

THE FORMALITIES OF STOPPING PAYMENT ON A CHECK

Police Report
In the event of the theft of a check or your checkbook, or of the loss of your checkbook with your identity papers, you must make a statement to the police and request a receipt for the report which you will send to your branch or attach to your written confirmation.

Written Confirmation
You must always confirm your stop payment order in writing:

  • If you stop payment at your branch, you must sign a letter confirming the record there, which will serve as confirmation
  • If you stop payment online at MABANQUE.BNPPARIBAS, with the BNP Paribas Customer Service Center (CRC) or with the help desk, you are required to send a confirmation letter to your branch, regardless of the cause.

This written confirmation will release you of all liability in the event of the fraudulent use of your payment methods after the stop payment order.

Changing a stop payment order
You may only change or cancel a stop payment order on a check in writing at your branch.

Stopping payment on a cashier's check
Only the branch that issued the check can record the stop payment order.

FIND OUT MORE ABOUT OUR ONLINE SERVICES

Discover all the transactions you can carry out remotely by referring to our Online Services Guide.

Rates

Please see the BNP Paribas Rates and Conditions.

Have a question?

Our advisors are here to assist you.


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For assistance or to make a claim/contest a charge, your advisor can be reached on their direct line (a standard rate call).